Terms of service

By accessing our website and purchasing from Kind Stitch Studio, you agree to the following terms and conditions.

General

Kind Stitch Studio is a New Zealand–based small business offering handmade, small-batch products. All items are made with care, and due to the handmade nature of our products, slight variations in size, colour, fabric placement, or stitching may occur. These variations are part of the uniqueness of each piece.

We reserve the right to update or modify these terms at any time. Any changes will take effect once published on our website.

Products & Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable. Product availability, descriptions, and pricing are subject to change without notice.

We do our best to accurately display product colours and details, however colours may vary slightly depending on your screen or device.

Orders & Payments

Orders are confirmed once payment has been successfully processed. We reserve the right to cancel or refuse an order if required, including in cases of suspected fraud or errors in pricing or product information.

Shipping

Please refer to our Shipping Policy for full details on processing times, delivery, and shipping methods. Once an order has been dispatched, Kind Stitch Studio is not responsible for delays caused by postal or courier services.

Returns & Refunds

Please refer to our Returns & Refunds Policy for full information. Due to the handmade nature of our products, we do not accept returns for change of mind. Faulty or damaged items will be assessed on a case-by-case basis.

Care & Use

Customers are responsible for following the provided care instructions. Damage caused by incorrect care or misuse is not covered under our returns policy.

Intellectual Property

All content on this website, including product designs, photographs, logos, and written content, is the property of Kind Stitch Studio and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Kind Stitch Studio is not liable for any indirect or consequential loss arising from the use of our products or website, except where required under New Zealand consumer law.

Governing Law

These terms and conditions are governed by the laws of New Zealand.

If you have any questions about these terms, please contact us at kindstitchstudio@gmail.com