Policies

A quiet space for the important details. Here you’ll find everything you need to know about orders, shipping, returns, and how things work behind the scenes at Kind Stitch Studio.

Return and Refund Policy:

Due to the handmade nature of our products, we do not offer refunds or exchanges for change of mind.

However, if your item arrives faulty or damaged, please contact us within 7 days of receiving your order, including photos and a description of the issue. We’re more than happy to work with you to offer a repair, replacement, or refund where appropriate.

Items must be unused and in original condition.

Please note:

Natural variations in handmade items (such as stitching or fabric placement) are part of what makes each piece unique and are not considered faults.

 

Privacy Policy

Kind Stitch Studio respects your privacy and is committed to protecting your personal information.

When you place an order or contact us through our website, we may collect personal information such as your name, email address, shipping address, and payment details. This information is used solely to process your orders, communicate with you, and provide a smooth shopping experience.

Your payment information is processed securely through trusted third-party providers (such as Shopify Payments, PayPal, or Stripe). We do not store or have access to your full payment details.

We may also collect basic website data (such as page visits or cookies) to help us improve our website and services.

We will never sell, rent, or share your personal information with third parties, except where required to fulfill your order or comply with New Zealand law.

If you have any questions about your personal information or would like to request access or corrections, please contact us at kindstitchstudio@gmail.com

 

Terms of Service Policy

By accessing our website and purchasing from Kind Stitch Studio, you agree to the following terms and conditions.

General

Kind Stitch Studio is a New Zealand–based small business offering handmade, small-batch products. All items are made with care, and due to the handmade nature of our products, slight variations in size, colour, fabric placement, or stitching may occur. These variations are part of the uniqueness of each piece.

We reserve the right to update or modify these terms at any time. Any changes will take effect once published on our website.

Products & Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable. Product availability, descriptions, and pricing are subject to change without notice.

We do our best to accurately display product colours and details, however colours may vary slightly depending on your screen or device.

Orders & Payments

Orders are confirmed once payment has been successfully processed. We reserve the right to cancel or refuse an order if required, including in cases of suspected fraud or errors in pricing or product information.

Shipping

Please refer to our Shipping Policy for full details on processing times, delivery, and shipping methods. Once an order has been dispatched, Kind Stitch Studio is not responsible for delays caused by postal or courier services.

Returns & Refunds

Please refer to our Returns & Refunds Policy for full information. Due to the handmade nature of our products, we do not accept returns for change of mind. Faulty or damaged items will be assessed on a case-by-case basis.

Care & Use

Customers are responsible for following the provided care instructions. Damage caused by incorrect care or misuse is not covered under our returns policy.

Intellectual Property

All content on this website, including product designs, photographs, logos, and written content, is the property of Kind Stitch Studio and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Kind Stitch Studio is not liable for any indirect or consequential loss arising from the use of our products or website, except where required under New Zealand consumer law.

Governing Law

These terms and conditions are governed by the laws of New Zealand.

If you have any questions about these terms, please contact us at kindstitchstudio@gmail.com

 

Shipping Policy

All items from Kind Stitch Studio are handmade with care in New Zealand.

Processing Time

Please allow 3–5 business days for your order to be made and packed before dispatch. During busy periods, processing times may be slightly longer — we’ll always do our best to keep you updated.

Shipping

  • We currently ship within New Zealand only

  • Orders are sent via tracked courier where possible

  • Delivery timeframes vary by location but typically take 1–3 business days after dispatch

Once your order has been dispatched, you’ll receive a confirmation email. Please ensure your shipping details are correct, as we cannot be responsible for parcels sent to incorrect addresses.

 

Custom Order Policy

At Kind Stitch Studio, each custom piece is made slowly and thoughtfully, just for you.

Placing a Custom Order
Custom orders can be requested through our enquiry form or via email/Instagram. Please include as much detail as possible (product type, fabric preferences, sizing, and any special requests). Once your order is confirmed, you will receive an invoice via email.

Payment
Full payment is required before any custom piece is started. Your order will be secured once payment has been received.

Turnaround Time
Custom pieces are made in small batches alongside ready-made collections. Please allow additional time for your order to be created. Estimated turnaround times will be communicated when your order is confirmed.

Design & Fabrics
All custom pieces are created using available fabrics. While I will do my best to match your vision, slight variations may occur depending on fabric availability and the handmade nature of each item.

Changes & Cancellations
Changes can only be made before your order has begun. Once production has started, no changes or cancellations can be accepted.

Returns & Exchanges
As each custom piece is made especially for you, all custom orders are final sale. We do not accept returns or exchanges unless the item is faulty.

Faults
If your item arrives with a fault, please get in touch within 48 hours of receiving your order. We will work with you to resolve this.

 

Contact information 

We’d love to hear from you 🤍

If you have a question about an order, a product, or just want to say hello, please don’t hesitate to get in touch.

How to contact us

Email: kindstitchstudio@gmail.com
Instagram: @kind.stitch.studio

We aim to respond to all enquiries within 1–2 business days. As a small, handmade business, response times may be slightly slower during busy periods, but we always appreciate your patience and kindness.

Please note:

  • Order-related enquiries should include your order number

  • We do not offer phone support at this time

Thank you for supporting a small, slow-made business — it truly means the world to us.